www.tellyourwish.com (hereinafter, "us", "we", www.tellyourwish.com, or
We undertake to preserve the confidentiality of certain information you provide to us.
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows: Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting. Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about services you have made on our Site.
Technical data includes your internet protocol (IP) address, browser type and
version, time zone setting and location, browser plug-in types and versions,
operating system and platform and other technology on the devices you use to
access this website.
Your profile includes information such as your username and password, donations or orders made by you, your interests, your content and feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us;
communication preferences; responses and actions in relation to your use of our services.
We may collect special personal information about you if there is a lawful basis on which to do so. Personal information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
Data automatically collected
We may collect special personal information about you if there is a lawful basis on which to do so or if required by law to do so. Personal information in any such case may include information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We may also collect contact information such as billing address, email address, and / or any other information required by law that we have of our customers.
Information we process because we have a contractual obligation with you
When you use our website or our services, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:
• verify your identity for security purposes
• process your donation
• provide you with our services
• Process Your content
• provide you with suggestions and advice on our services and how to obtain
the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Disclosure of information
In cases where we are required by law to collect potentially personal information and personal information from you, tellyourwish will only disclose any such potentially personally-identifying and personally-identifying information to its employees, contractors and affiliated organisations that
- (i) need to know that information in order to process it on tellyourwish behalf or to provide services available on our website, and (ii) that have agreed not to disclose it to others. Some of these employees,
contractors and affiliated organisations may be located outside of your home
by using www.tellyourwish.com, you consent to the transfer of such
information to them. We will not rent or sell potentially personally identifying and personally identifying information to anyone other than to its employees, contractors and affiliated organisations, as described above. Tellyourwish will also disclose potentially personally identifying and personally identifying information only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of tellyourwish, third parties or the public at large. If you are a registered user of tellyourwish or have subscribed to our website (www.tellyourwish.com) and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with tellyourwish and our services. We shall keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Tellyourwish takes all measures reasonably necessary to protect against
the unauthorised access, use, alteration or destruction of potentially personally
identifying and personally identifying information.
Information we process with your consent
Information relating to your method of payment
We store information about your debit or credit card or other means of payment when you first provide it to us. We store this payment information [at your request] in order to make repeat purchasing of services easier next time you visit our website.
[We also store it to help us prevent fraud.]
We take the following measures to protect your payment information:
• We keep your payment information encrypted on our servers.
• We do not keep all your payment information so as:
a) to prevent the possibility of our duplicating a transaction
without a new instruction from you;
b) to prevent any other third party from carrying out a transaction
without your consent
• Access to your payment information is restricted to authorised staff only.
• If we ask you questions about your payment information, we only show
[partial detail OR the first four OR the last four digits of the debit or credit
card number], so that you can identify the means of payment to which we
refer. Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. In some cases, at the point of payment, you are transferred to a secure page on the website or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
The security of your Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage and payment is 100% secure. While we strive to use commercially acceptable means to protect your Information and payment, we cannot guarantee its absolute security.
Links to External Sites
How to contact us